Refund & Cancellation Policy
Clear guidelines regarding booking cancellations, weather disruptions, and refund processing timelines at NKSC Sports Complex.
> 24 Hours Notice
Full refund (minus nominal payment gateway fees) or free slot reschedule if cancelled 24+ hours ahead.
< 24 Hours Notice
Cancellations made within 24 hours of your slot are strictly non-refundable due to reserved turf time.
Weather Cancellations
100% full refund or immediate slot reschedule if play is cancelled by management due to lightning/thunder.
Processing Timeline
Refunds are dispatched back to your original payment mode (UPI/Bank) within 5–7 business days.
1. User-Initiated Cancellations
- More Than 24 Hours in Advance: You can cancel your booked slot by contacting our customer support team (+91 81486 28400) at least 24 hours before your slot's start time. You may choose between a full refund to your original payment method (minus payment gateway deduction of approx. 2%) OR a free slot reschedule voucher.
- Within 24 Hours of Slot Time: Because turf slots are held exclusively and cannot be re-booked on short notice, cancellations made less than 24 hours prior to the slot are strictly non-refundable.
- No-Show Policy: If your team fails to report to the turf during your scheduled slot without prior cancellation, the entire advance fee is forfeited.
2. Management & Weather-Related Cancellations
While our artificial turf has high-performance sub-surface drainage enabling gameplay during ordinary rain, management reserves the right to halt or reschedule bookings under unavoidable circumstances:
- Severe weather hazard (lightning storms, cyclonic winds, heavy flooding).
- Grid power failures or emergency maintenance of floodlights.
- Government-mandated emergency curfew, bandh, or disaster directives.
In any such scenario initiated by NKSC Sports Complex, customers receive a 100% full refund with zero deductions or an immediate priority reschedule voucher valid for 30 days.
3. Refund Method & Timeline
- All refunds are credited directly back to the original source (UPI, Google Pay, PhonePe, Debit/Credit Card, or Net Banking) processed through our payment gateway (Razorpay).
- Refund processing typically takes between 5 to 7 business banking days depending on your issuing bank.
- You will receive a refund confirmation SMS/WhatsApp alert with the refund reference ID for bank tracking.